ERP Process Optimisation

The ERP had been implemented years earlier and had accumulated customisations from several different hands. Planning had migrated back into spreadsheets — not because the ERP lacked the capability, but because the configured workflow no longer matched how production actually scheduled work. The system had become a place where results were recorded after the fact rather than where work was managed.

We resisted the instinct to recommend a replacement. A fit-gap analysis showed the platform could support the required process; the gap was configuration and workflow, not capability. We documented how planning genuinely worked, mapped it against standard functionality, and reduced the customisation surface rather than adding to it.