Data & Reporting Transformation

Monthly reporting was assembled by hand from several systems. By the time it was distributed it described a month that had already ended, and different departments arrived at meetings with different figures for the same measure. The underlying issue was not tooling — it was that nobody had ever written down what the measures meant.

We started with definitions, not dashboards. Working through each contested measure with the departments that used it, we established one agreed definition per metric and wrote it down. Only once the definitions were signed off did we build the data model and the reporting on top of it.